1. Introduction
Welcome to SYSNAP Tech Solutions. We operate the website sysnap.com. SYSNAP is a remote custom software development agency serving clients globally.
We are committed to protecting your personal data and your privacy. This Privacy Policy outlines our practices regarding the collection, processing, storage, and erasure of your personal data when you visit our website, submit a contact form, request a quote, or utilize our consulting services.
2. Legal Definitions
To align with global privacy standards and regulations, the following terms are used:
3. Information We Collect
We collect personal data that you voluntarily provide to us and data collected automatically when you browse our site:
- Form Data: Full name, Email address, choice of service (Excel conversion, Custom Web App, Automation, etc.), and any project description or additional message you submit.
- Direct Communications: If you contact us via WhatsApp link (+91-94797-90898), Call (+91-93037-24379), or Email ([email protected]), we collect your phone number, name, and any communication history.
- Analytical Data (Automated): IP address, device model, operating system type, browser type, location parameters (country/city scale), links clicked, pages visited, and session duration. This data is collected using Google Tag Manager/Google Analytics and is consent-dependent.
4. Purpose of Processing Your Personal Data
Under applicable global privacy frameworks, personal data can only be processed for specific, lawful purposes. We process your data to:
- Respond to your inquiry and provide custom software consultations or project quotes.
- Deliver our custom software development services under a formal agreement.
- Send updates, code handovers, deployment notifications, and invoices.
- Improve our website performance, layout, and copy based on user engagement metrics.
- Maintain safety, secure our contact forms from automated spam (using honeypot checks), and comply with any governing regulatory requirements.
5. Consent & Control
Consent is the primary basis for processing your data.
Withdrawal of Consent: You have the right to withdraw your consent at any time. If you wish to delete your contact form history or stop communication, simply email us at [email protected]. Upon receiving your request, we will stop processing your data and delete it within 30 business days, unless retaining it is a legal requirement (e.g., tax invoicing, contract compliance).
6. Data Security & Storage
We implement appropriate technical and organizational security measures (including secure SSL hosting, restricted databases, and strong internal access privileges) to safeguard your personal data from unauthorized access, loss, or disclosure.
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected or to comply with corporate, tax, and legal records. When your data is no longer required, it is safely purged or completely anonymized. We do not sell or lease your personal information.
7. Your Rights (Data Principal Rights)
Under global data protection standards, you enjoy the following rights regarding your personal data:
| Right | Description |
|---|---|
| Right to Summary | Request a summary of personal data we process and the identities of third parties with whom it has been shared. |
| Right to Correction & Erasure | Correct inaccurate data, complete incomplete details, or request total erasure of personal records. |
| Right to Redress Grievances | Lodge a complaint with our Data Protection Officer regarding any data breach or processing dispute. |
| Right to Nominate | Nominate another individual to act on your behalf regarding your data rights in the event of death or physical/mental incapacity. |
9. Data Protection Contact
For any queries, data correction requests, or complaints regarding your privacy and data protection, please contact us:
We will review and address your concerns within 30 days of receiving your request.
10. Governing Law
This Privacy Policy and our data processing activities are governed by applicable privacy regulations. Any legal disputes arising out of this policy shall be resolved through mutual discussion in good faith, failing which they shall be referred to standard arbitration.