Terms and Conditions | SYSNAP Tech Solutions

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "Client", or "Visitor") and SYSNAP Tech Solutions ("Company", "we", "us", or "our").

By accessing or using our website sysnap.com, filling out contact forms, or engaging with our staff (via phone, email, or WhatsApp), you acknowledge that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy. If you do not agree, you must immediately discontinue use of this website.

2. Eligibility

You must be of legal age (18 years or older) and possess the legal authority to enter into a binding contract to utilize our services or submit forms. If you are accessing this website on behalf of a corporate entity, you represent and warrant that you have the authority to bind such entity to these Terms.

3. Services & Project Scope

SYSNAP Tech Solutions provides custom software engineering services, including spreadsheet conversions to web-based platforms, automated database setups, and custom workflow development.

Indicative Pricing: All pricing structures, cost tables, and estimates displayed on the website are indicative baselines and subject to change. Final service costs are calculated individually based on features and parameters.
Service Level Agreement (SLA): The precise scope of work, delivery timelines, payment milestones, support agreements, and hosting arrangements for any project will be governed by a separate, signed Master Service Agreement or project proposal. The website content does not represent a binding contract to deliver a specific system.
Consultation: Free consultations are intended to determine project feasibility. We reserve the right to decline project requests for any reason.

4. Intellectual Property & Code Ownership

Customer Ownership Guarantee: In accordance with our core value of absolute code ownership, upon complete settlement of all agreed milestone fees for a custom project, the Client will own the full intellectual property rights to the custom application source code developed specifically for them.

SYSNAP Property: The design, layout, graphics, text, logo, stylesheets, and custom code modules of the website sysnap.com are the exclusive property of SYSNAP Tech Solutions and are protected under copyright and trademark laws. You may not scrape, copy, modify, or republish any part of this website without written permission.

Third-Party Assets: Any open-source libraries, database frameworks (e.g., PostgreSQL), cloud services, or third-party APIs used in delivery of client projects remain governed by their respective licenses and terms.

5. Prohibited Uses

When using this website, you agree not to:

Submit false or misleading contact information or impersonate another person or business entity.
Spam our contact forms with advertising, bot submissions, or malicious scripts.
Attempt to gain unauthorized access to our hosting environment, databases, or systems.
Use any automated tools (crawlers, web scrapers, data miners) to copy website contents.
Use our name, brand, or contact details to distribute phishing materials or unsolicited emails.

6. Disclaimers & Limitation of Liability

Our website and its content are provided on an "as is" and "as available" basis. We make no representations or warranties of any kind, express or implied, regarding the accuracy, completeness, security, or uptime of our website.

Limitation of Liability: Under the maximum extent permitted by applicable laws, SYSNAP Tech Solutions, its directors, employees, or contractors shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from:

The use or inability to use our website.
Any security breach, system downtime, or data loss.
Any information, forms, or content submitted by third parties.

7. Indemnification

You agree to indemnify, defend, and hold harmless SYSNAP Tech Solutions and its staff from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or related to your breach of these Terms, misuse of our site, or violation of any third-party rights.

8. Dispute Resolution & Arbitration

If any dispute or difference arises between the parties out of or in connection with these Terms, the parties shall make a good-faith attempt to resolve it amicably through mutual discussions.

In the event that amicable resolution fails, any disputes shall be referred to standard arbitration proceedings conducted in the English language.

9. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with applicable laws. You agree that any legal suits, actions, or proceedings arising out of or relating to these Terms shall be resolved in a standard neutral jurisdiction agreed upon by both parties.